Data Recovery and Computer Services in Phuket, Thailand
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Data Recovery Services, Phuket Lab, Thailand
I cannot access my files — what do I do?
If you cannot access your data, the first thing you need to do is to power the media down. It might prevent the physical damage from spreading further or prevent the operating sytem from overwriting your lost files. Do not try to boot from the damaged hard drive! Then please consult our growing list of the most common cases and symptoms. It might help you to recognize the problem, explain it to others and make the right decision. If you are absolutely sure there is no physical damage to the media, you can try to use the data recovery software available on the market, but only if you are able to connect the media as the secondary drive to another, working computer. If the physical failure is suspected, if the software did not recover what you need, or if you don't feel comfortable trying it yourself — call us!
Why we can help you?
We have extensive knowledge of storage technologies. Our lab is equipped with specialized equipment, including proper clean chamber. We are able to work with hard drives in so-called "factory mode", where we can do low-level diagnostics and repair operations; this technology is not available to the regular computer service companies and is not used in user-level recovery software. While others use tools, we develop tools, writing custom software to handle new hard drive families and obscure data formats. And last but not least, we believe what accuracy and ingenuity are the key!
Clear policies
- The price is agreed with you after the diagnostics and before recovery. No hidden commitments.
- If the data cannot be recovered, there is no charge except shipping costs. No fine print conditions involved.
- In the rare cases when we cannot recover your data, we will be happy to direct you to our partners, but we never outsource drives for recovery without explicit permission from the customer.
- We can guarantee you 100% confidentiality — not a single bit of your data will leave our office without your permission. Standard non-disclosure agreement can be signed upon request.
- Our ability to recover data does not mean you drive will be returned back to you in working condition.
Data recovery services we provide
Recovery from hard drives with hardware failures — electronic board repairs, firmware failures, surface defects, head damage... Even if your disk is not giving any signs of life when powered and is not detected in BIOS, there are good chances to retrieve your data in our lab. Prices for the common cases are within $120-$350 range, but could be substantially more in difficult cases. We work with 3.5", 2.5", 1.8", 1" IDE/SATA drives and SCSI drives; recently we aquired a hardware/software complex for SCSI drives factory mode maintenance and recovery.
Recovering partitions or individual files lost due to software bugs, user mistakes, power loss — so called logical structure damages.
We work with all kinds of media — hard drives, CDs, DVDs, floppies, memory cards, flash drives etc.; FAT, FAT32, NTFS, Linux, MacOS partitions and others. The abilities of a trained human brain still surpass the "Artificial Intelligence" in the data recovery field, and someone' failure to recover your files with his favourite data recovery software does not mean your data is actually lost!
Very popular service among tourists visiting the island and professional photographers is recovering photos from accidentally formatted or damaged digital camera memory cards.
Prices start from $60.
Data recovery from password-protected hard disks. Hard drive password protection is usually encountered on the notebooks. These passwords cannot be removed by resetting BIOS CMOS settings. Password unlocking service is currently available for the following brands: Seagate, Maxtor, Fujitsu, IBM, Toshiba, Samsung. Please call us to check about other brands and particular models. For most drives removing the password is $120 + shipping costs. Read more on our Hard Drive Password Removal Services >>
Individual files recovery. Sometimes one single file can have a great importance to a customer. It can be a huge Outlook data file with all e-mails and addresses, or a corporate database, or a Word document with the important contract. If it becomes corrupted or deleted due to virus activity, or a user mistake, often it is still possible to get at least part of the information. From $60. Read more about Database Recovery Services >>
RAID volumes recovery. Even the data on the redundant disk arrays, like RAID1 (mirrored), RAID5 and 10, can be lost in an instant. Common reasons: lightning strike, fall, RAID controller malfunction... RAID0 (striped) array, which provides no redundancy and is often used for video applications, is very prone to data loss, yet we might be able to recover the files. We work with all kinds of disk arrays: PATA (IDE), SATA, parallel SCSI and SAS. Shipping the original RAID controller or motherboard might be necessary.
Limited decryption services. Your former employee left behind some password-protected information? Or you simply forgot the password? Many mainstream applications use weak form of encryption, allowing fast (sometimes instant) password cracking. Another technique what can take days or even weeks of computer time is bruteforcing - trying all possible passwords.
Our statistics: we were able to recover at least some data in 85% of cases. In other 10% the costs of the recovery were high (over $1000) and the customer has cancelled the request. Last 5% were the hard disks damaged beyond repair.
Shipping the media to us
If you have a media for data recovery, in Phuket we can send our staff to pick it up or meet you at some convenient location, or you can bring it to our office. From other provinces (we have customers all over Thailand, mostly from Bangkok, Pattaya, Chiang Mai and Had Yai) you can ship it to us using EMS mail service from most post offices — it is cheap (about 70 baht for a hard drive package), reliable and convenient. Normally, the package will reach us in two days. EMS package can be tracked online. Another option for urgent shipping is Thai Airways Cargo Service. Please make sure what you package is waterproof and plenty of padding foam is protecting the drive from all sides. Package boxes and foam are available at the post offices.
Be our partner
If you have an established IT company in Thailand, we invite you to become our data recovery agent. Please write an email to gregory@phuket-data-wizards.com for further details.
More Information
For those interested in technical details, read our article "Why do hard drives die?" with some tips about the hard disk care and diagnosis; Wikipedia article "Hard Disk" contains a few pictures where you can see the drive internal mechanics.