Mobile Number Porting from True Move to AIS
I am battling for almost a month already with both True Move and AIS to port my number. The porting request was rejected already 3 times with the reason sent by SMS from AIS: …your name or your mobile phone number is incorrect…
What exactly is incorrect is unknown and AIS representative claims the True Move do not give this information to them. Also AIS representative spoke directly to True Move call center (but only after I insisted they do it) to verify all contact details. The result – another rejection! The True representative said on the phone what if AIS sends the name in the request like “JOHN DOE” but it’s recorded in the True database as “John Doe”, they will reject the request. Same if it’s “Mr. John Doe against “Mr.John Doe” it will be rejected as well! And this has nothing to do with the computer unable to match the records – it’s the live person who makes the decision. Also it seems the name on file in True Move is kept in more than one location, so it’s possible that your name is spelled right in their main database and wrong on the invoice they sent you!
I’ve sent the complaint regarding this case to the Office of the Consumer Protection Board by email listed on the bottom of their main page and I hope the people experiencing the same difficulties will do it as well.